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Frequently Asked Questions

Charms and Chains

  • What types of charms do you sell?
    We sell vintage and vintage-inspired gold charms. If a charm is listed as "Vintage" it is an older collectible that we have acquired over the years and lives in our "Vintage Vault".

    Vintage Vault

    Our one-of-a kind vintage gold charms are lovingly collected by our charm experts spanning every era from Victorian sentimental miniatures to Post War travel and life-themed miniatures. Many of these charms were created in 9k, 10k, 14k, and 18k gold, depending on their origin. While we can not always know the provenance of the charms we collect, we try to list as many details as possible online. Our full vintage collection is housed in our New York showroom vault, so check back.

    Charmco Collection

    Our 14k gold Charmco collection charms are proudly made in the USA. They are inspired by our favorite vintage and antique charms, but with a modern twist! Charmco’s collection includes over a thousand styles that are noted for their handmade movable elements, fine details, and sophistication. Collection charms are available in 14k yellow gold, and many by special order, in 14k white gold and 14k rose gold.

  • What does "Open Jump Ring" mean?

    Most of our charms come with an open gold loop (jump ring) which is used to attach them to a bracelet or necklace. We recommend this ring be closed professionally by soldering before wearing. Soldering is a process that bonds two pieces of metal together securing a charm to a chain or bracelet. This process can be done by a local jeweler or by Charmco prior to shipping. At checkout you will be asked to select one of the below options. Please note that soldering and attachments are a service offered by Charmco for $10 per charm and this charge is considered non refundable.

    Attach to bracelet in my cart ($10)
    I have or will have a bracelet in my shopping cart and I would like Charmco to solder my charm to the bracelet
    Attach to necklace in my cart ($10)
    I have or will have a necklace in my shopping cart and I would like Charmco to solder my charm on the necklace
    Close the jump ring for me ($10)
    I would like Charmco to solder the ring closed, this option works best for wearing on your own necklace or if you plan to slide on a bracelet or necklace.
    Leave the jump ring open for me ($0)
    will have the ring soldered at a local jeweler
  • How are charms placed on chains, if attached?

    For Bracelets: A single charm will generally be soldered to the center of the bracelet. Multiple charms will be attached by a charm stylist in a balanced order. If you have a certain order you prefer, please let us know in the "Notes" section at checkout.

    For Necklaces: We will solder the jump ring and slide the charms on your selected chain. If you are looking to have us "station" or attach the charms to certain links, please note this in the Notes section at checkout.

  • Do you offer engraving?

    Yes, an engraved charm goes that extra mile. Whether it’s a monogram, name, birthday, or message you want to engrave, we have the charm for you. The charms in our Engravables collection are made with personalization in mind. You may add names, initials, birthdates or a longer thoughtful message. Please refer to our "Engraving Styles" to view the font styles that we offer via machine engraving. Specific instructions can be added in the order notes at checkout. We will contact you if we have any questions regarding your engraving order. We consider all engraved items to be special orders and non-refundable.

    Please allow 2-3 extra business days for engraved charms.

  • What are special orders?

    All engraved charms are considered special orders. All 14k white gold charms and chains as well as 14k rose gold charms and chains are considered special orders.

    Additionally, any order that you have contracted with us to make exclusively for you is considered a special order. Special orders can take an additional 3–5 business days or more during the busy holiday season.

  • Are special orders refundable?
    No, all special orders are considered non-refundable.

Payment

  • What payment types do you accept?

    We accept Mastercard, Visa, Discover, and American Express for all US and Canadian orders on a Secure Payment Gateway (Authorize.net). We also accept Paypal for all US and Canadian orders and strongly encourage our Canadian clients to checkout via Paypal as some internationally billed cards will not be accepted by our system. For all orders, payment is processed immediately. You will receive an email confirming your order once it has been placed.

    For all orders outside of the US and Canada, please contact us via email at info@charmco.com and we will work with you to provide your options.
  • Do you charge sales tax?
    Sales tax is only charged for orders shipped within New York state. Sales tax will be automatically calculated in the shopping cart once you add your shipping address. If there are any questions regarding your order, we will contact you.

Shipping and Delivery

  • What is the delivery timeline?

    We do our very best to ship all orders quickly and with the greatest care. All in-stock orders ship within 1-2 business days after purchase. This may take longer during busy holidays. For engraved orders or any custom jewelry allow an additional 2-3 business days. Out of stock items may also take an additional 2-3 business days.

    Please know that by selecting expedited shipping, you are not guaranteed that your order will ship immediately. If there is an unforeseen delay or a problem with your order, please know we will be in touch.

  • Do you accommodate rush orders?
    Yes, we understand that sometimes you are in a rush. Please contact us via email at info@charmco.com or by phone at 1-800-616-6067 and we will let you know if we can accommodate your request.
  • Do you ship internationally?
    For International orders, please email us at info@charmco.com and let us know what you would like to purchase and your address. We will provide a shipping quote and a delivery time frame. All international orders are processed via PayPal. PayPal requires that we ship to the confirmed address on file for the PayPal account holder.
  • What are your shipping details for the United States & Canada?

    United States

    In the continental United States, shipping is free with UPS Ground Shipping. We include insurance for the full retail value on all orders.

    Allow 1-5 business days once your package has shipped. "Signature required" will be up to the UPS driver at the time of delivery. If you prefer to sign for your package, please let us know in the order notes. We do not want to leave your package to "porch pirates"!

    You may choose UPS Three Day Select, Second Day, or Next Day to expedite your order. Standard rates apply.

    Orders are delivered Monday-Friday Standard UPS delivery. If you need Saturday Delivery, please let us know and we can provide a shipping quote for this extra service.

    Once your order has shipped you will receive an email with a UPS tracking number.

    Please note that we are not responsible for any UPS delays in service.

    Shipping To Canada

    We ship to Canada via USPS Priority Mail and the Canadian Postal Service. Orders should arrive within 7 business days from shipping. Once your order has shipped you will receive an email with a USPS tracking number.

    Please note that we are not responsible for any USPS delays in service.

    Most Canadian orders will require you to checkout with PayPal.

  • Do you ship to po boxes?
    No. UPS will not deliver packages to PO Boxes, please provide an accurate street address.
  • Do you ship to military addresses?
    Yes. We ship to all Military addresses via USPS.

Gift Orders

  • How do you handle gift orders?
    For all gift orders shipping to an address other than the billing address, we reserve the right to confirm the order details with you via telephone or email.
  • Do you offer gift wrapping?
    Yes, ALL Charmco orders arrive in our signature brown gift box and pouch, or gift box depending on your order. You may personalize a gift message at checkout which we include with your package.
  • Do you offer gift cards?
    Yes, please visit our Gift Card Page.
  • How do I redeem my gift card?
    At checkout, enter the unique code that is in the gift card email into the "gift card box" and click apply. Check your gift card balance here

Returns & Exchanges

  • Do you accept returns and exchanges?
    Yes. If for any reason you are not completely satisfied with your purchase, we accept all returns of unworn and undamaged jewelry within 14 days from the time of delivery. After this period, you will receive store credit for your return.
  • What is your return process?

    Email us at info@charmco.com with your order number and let us know about your return. Your return must be accompanied by the original packing list or receipt. Return shipments should be appropriately insured and sent to the address below with a trackable method (such as UPS, FedEx or USPS).

    Charmco attn: Returns
    71 West 47th Street
    Suite 1401
    New York NY 10036
  • When will I receive my refund?
    Please allow 2-3 business days from the time we receive your package for returns to be processed. Process time may be longer during peak holiday seasons. Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.
  • What is your store credit policy?
    Orders returned after 14 days of receipt, within a reasonable time period, will receive a store credit. Store credit is valid from one year of date of purchase.
  • What is your exchange policy?
    We understand that sometimes you may want to exchange an item for something else or someone may have bought you a charm for the second time! Email us at info@charmco.com to process your exchange.
  • Can I return final sale items or special orders?
    No. We do not accept returns or exchanges of items marked as final sale, engraved orders, custom orders, white gold charms and chains and rose gold charms and chains.

Care & Repair

  • Do you really offer a free lifetime warranty on all of your charms?

    Yes. Charmco offers a free lifetime warranty on all of our collection charms. Our handcrafted charms are proudly made in the USA and we stand behind the integrity and quality of our gold charms. We rigorously inspect every item but if something is wrong with an item you received, please don’t worry. We will repair or replace any charm which does not meet our standards at any time.

    If you receive a vintage charm from Charmco, we have also checked in depth the quality and condition of this piece. We will try to repair any issue of a vintage charm within eight weeks of receipt. After that time, we are not responsible for the wear and tear that can degrade the quality of these older pieces.

  • How should I care for my jewelry?

    For care, to safely clean charms and charm jewelry, use an old toothbrush to get into all the nooks and crannies with mild detergent-free soap. Be gentle. Dry completely with a lint-free jewelry cloth, as wetness can compromise the integrity of clasps over time.

    Lockets, glass stone shakes, pearl encrusted charms or enameled charms should be treated with greater care. Please do not swim or do strenuous activity with your charms as they may get lost, dented, or damaged. Older enamel charms may also lose some coloration over time.

    Store your jewelry in a velvet-lined box or in separate pouches/compartments to keep them from getting scratched or brushing against other jewelry.

    Please only entrust your charm jewelry to a reputable jewelry store or jeweler.

Customer Service

  • Do you offer consultation services?

    Yes, we strive to create a boutique atmosphere online and are happy to work personally with each customer and offer great attention to find the exact right charm for you or your loved one.

    We can send additional images via text/email or help provide information on our charms so that you may make your decision with the most confidence. Contact us via chat on our website, via email at info@charmco.com or by phone at 1-800-616-6067. We are here to make your charm building experience a happy and easy one!

  • Do you offer in-person appointments?

    Yes, in-store shopping is done by appointment only, Monday–Friday, 10am–5pm. We are located in midtown Manhattan’s historic jewelry district on West 47th Street. To schedule an appointment contact us via email at info@charmco.com, or by phone at 1-800-616-6067 or 1-212-625-0054.

    (Please note: Due to COVID-19 we are not offering in-person appointments at this time)

Wholesale

  • Do you sell wholesale?
    No, after working with boutiques and department stores across the country for many years, we decided to sell our charms and chain exclusively through our own website. This has allowed us to keep our prices lower, extend the greatest possible selection, and provide outstanding customer service to our customers.

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Privacy Policy

  • Secure ordering

    Online credit card transactions with www.charmco.com are secure. To protect information we utilize Secure Socket Layering (SSL), encryption technology that allows for safe Internet transmission of your personal information to protect your privacy.

    Charmco is committed to respecting your privacy and recognizes your need to protect the personal information that you share with us through our website, or through promotions or contests. This policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

    What Information Do We Collect?

    When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our site.

    1. Personal Information You Choose to Provide

    You may need to provide your name, email address and home or business telephone number.

    In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

    2. Web Site Use Information

    Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

    How Do We Use the Information That You Provide to Us?

    Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and coupon offers are developed and managed and designed to safeguard the security and privacy of our customers' personal information.

    What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

    How Do We Use Information We Collect from Cookies?

    We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.

    Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

    How Do We Protect Your Information?

    We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

    Communication Opt Out

    If you wish to opt out of receiving offers directly from Charmco, you can unsubscribe by following the opt-out instructions in the emails sent to you. We can be also be reached at our mailing address; Charmco 71 West 47th Street Suite 1401 NY NY 10036, or by phone at (212) 625-0054. You can email us at info@charmco.com with questions, comments or suggestions.

    No Sharing with Third Party Vendors

    We do not share your information with any third parties who may send you email solicitations. Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Site or the public.

    We may transfer or share a copy of personal information about you in the event that Charmco goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our Site prior to a change control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of its business and/or assets to any independent third party at any time, for any purpose, without any limitation whatsoever. Charmco specifically reserves the right to transfer or share a copy of personally identifiable information collected from this Site to the buyer of that portion of its business relating to that information.

    Acceptance

    By using this Site, you accept the policies set forth in this Privacy Policy.

    If you have any questions, send us an email at info@charmco.com