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Charmco 101

About Charmco

Since 2002, Charmco has been customizing charm bracelets and necklaces for clients around the globe, inspiring the collection of charms as a time-honored gift and creating new ways of wearing them. We hold a vast inventory that includes vintage charms (see our Vintage Vault) and our very own 14k gold charm collection. We believe charms are meant to be mixed and matched—wear vintage and new charms together for a completely unique and personal approach. We sell exclusively online direct to customers, and are happy to work with clients via email or by appointment in our midtown Manhattan showroom.

Vintage Vault

Charmco was born out of a love for vintage charms with their amazing hand crafted detail, meaningful symbolism and playful nature. We have thousands of one-of-a-kind charms spanning every era from Victorian sentimental miniatures to Post War travel and life-themed miniatures. Many of these charms were created in 9k, 10k, 14k, and 18k gold, depending on provenance. Charms are lovingly collected and catalogued with care in our vintage library and viewed online under the Vintage Vault category. To make it easy to browse the entire collection, we have grouped the charms online by category and theme.

Email us if you are looking for something specific at info@charmco.com and we will be happy to help!

Charmco Collection

All of our 14k gold Charmco collection charms are proudly made in the USA. Inspired by many of our favorite vintage and antique charms, Charmco’s collection includes more than 1000 styles noted for their handmade movable elements, fine detail, and sophisticated style. Our charms are vintage-inspired with a thoroughly modern approach. Our collection charms are available in 14k yellow gold, and many of them are also available in 14k white gold and rose gold by special order.

Engraving

An engraved charm goes that extra mile. Whether it’s a monogram, name, birthday, or message you want to engrave, we have the charm for you. The charms featured in our Personalized & Engravables category offer areas to customize with specific options ranging from name and birthdate to a longer thoughtful message. Each engravable charm comes with a set of choices for you based on that style. We will contact you if we have any questions regarding your engraved order. Let us know if you have any specific instructions for us while checking out with your engraved charm. Please refer to our "Engraving Styles" to view the styles we offer. If you are engraving a charm, please allow at least 2–3 business days upon order.

In a rush? Please contact us and we will let you know if we can accommodate your request.

We consider all engraved items to be special orders and non-refundable.  

Charm Attachment

We offer attachment options for each charm. All our charms come complete with an open gold ring that needs to be closed (soldered) by your local jeweler or by Charmco before wearing. Soldering is the process by which two metals are joined together, this makes holds your charm secured to the chain or bracelet.

Attachment options include:

Yes, For Charmco Bracelet: If you have a charm bracelet in your cart and would like for us to attach your charm(s) to the bracelet.

Yes, For Any Necklace: If you plan on wearing your charm(s) on a necklace, we will secure the ring closed. If you have a necklace in your cart we will attach accordingly.

No, I've Read Details: I will have the charm(s) secured at a local jeweler. I will add the charm to a bracelet or chain at home.

If we have any questions regarding your attachment option, we will contact you. Soldering fees are a service and considered non-refundable

Charm Placement

Charmco's charm stylist will place the charm(s) on your selected chain in a balanced manner. If you have a preference, please let us know in the order notes at checkout!

Charm Tips

Many people wonder how to curate a charm bracelet. We know—there are so many choices! There is no right or wrong way, but here are a few of our favorite guidelines:

Pick a chain style that fits your personality. Are you traditional and looking to add over time? Consider a classic double link charm bracelet. Do you want a clean and simple canvas for your charms? Consider a cable link bracelet. We have a charm bracelet for every style and budget.

If you want a gift that will grow, consider her “favorites.” Think person, place, or thing. Who is most important to her? What are her favorite places to travel or vacation? What is she passionate about? What does she love to do? This is an especially great tip for you guys out there. Charms make the perfect Christmas or birthday gift. You will never have to agonize again! And if you do start to agonize, we are here to help.

If you are considering buying a few charms, think in odd numbers. To begin, one or three charms look best—after five charms, add at any time and in any number.

Select the charms you love most and leave the rest behind. Maybe even sleep on it. Charms are emotional and many times you will realize what the right choice is for you if you step away for a moment.

We work personally with each customer and offer great attention to find the exact right charm for you or your loved one. Give us a call and we will help at 1 (800) 616-6067 or email us at info@charmco.com

Special Orders

All engraved charms and all 14k white gold and rose gold charms and chains are considered special orders.

Special orders can take an additional 3–5 business days or more during the busy holiday season.

All special orders are non-refundable.

Care and Repairs

Charmco offers a free lifetime warranty on all of our charms. Our handcrafted charms are proudly made in the USA and we stand behind the integrity and quality of our gold charms.

To safely clean charms and charm jewelry, use an old toothbrush to get into all the nooks and crannies with mild detergent-free soap. Be gentle. Dry completely with a lint-free jewelry cloth, as wetness can compromise the integrity of clasps over time.

Certain charms like lockets, glass stone shakes, or enameled charms should be treated with greater care. Please do not swim or do strenuous activity with your charms as they may get lost, dented, or damaged.

Store your jewelry in a velvet-lined box or in separate pouches/compartments to keep them from getting scratched or brushing against other jewelry.

Please know that we rigorously inspect every item but if something is wrong with an item you received, please don’t worry—we will take care of it. Contact us at info@charmco.com and let us know.    

Payment

We accept Mastercard, Visa, Discover, American Express as well as PayPal for all US and Canada online orders on a Secure Payment Gateway. For all orders, payment is processed immediately. You will receive an email confirming your order once it has been placed.

For all orders shipping to a non-billing address, we fulfill orders of $500 or more on a case-by-case basis. If there is any question regarding your order, we will contact you.

Sales tax is charged for all orders shipped within New York state. Sales tax will be automatically calculated in the shopping cart once you add your shipping address.

International Orders

For all international inquiries, please email us at info@charmco.com and let us know what you are considering as well as your address, and we will provide a shipping quote and time frame. All international orders are processed via PayPal. PayPal requires that we ship to the confirmed address on file for the PayPal account holder. Most Canadian orders will also require you to checkout with PayPal.

Gift Wrapping

All Charmco orders arrive in our signature brown gift box, and you may personalize your gift card at checkout. All gift orders will come tied with a brown grosgrain ribbon.

Appointments

We are located in midtown Manhattan’s historic jewelry district on West 47th Street and in-store shopping is done by appointment only. Please email us at info@charmco.com or give us a call at 1 (800) 616-6067 or 1 (212) 625-0054 to schedule your appointment Monday–Friday, 10am–5pm.

Wholesale Program

After working with boutiques and department stores across the country for many years, we decided to sell our charms and chain exclusively through our own website. This has allowed us to keep our prices lower, extend the greatest possible selection, and provide outstanding customer service to our customers.

We strive to create a boutique atmosphere online and are happy to send more images via text/email, see you by appointment in our midtown showroom, or help provide information on our charms so that you may make your decision with the most confidence.