CHARMCO POLICIES

We offer a free lifetime warranty on all of our charms and will repair or replace any charm which does not meet our standards at any time.

Payment

We accept Mastercard, Visa, Discover, American Express and PayPal for all online orders on a secure payment gateway. For all orders, payment is processed immediately. You will receive an email once your order is processed. For international orders, please email us for a shipping quote at info@charmco.com. All international orders must be processed through PayPal.

Shipping within the US

Charm orders that are in stock and placed by 3pm EST will ship immediately. During the busy holiday season, please allow extra time. Out of stock items may take approximately 3-5 business days to process and ship. All vintage items are in-stock and should ship immediately. To check if an item is in stock and will ship quickly, please call us at 1 800-616-6067 or email us at info@charmco.com. You will receive an email once your order is shipped with order details and tracking information. \

Charmco ships through United Parcel Service (UPS) within the United States. We offer Ground, Second Day and Next Day shipping options. Free Ground UPS is offered on all orders. UPS Ground delivers in approximately 1-5 business days excluding weekends and holidays. Note: UPS Ground can take longer during the busy holiday season so please select your shipping method carefully. UPS Second Day Air delivers in two business days excluding weekends and holidays. UPS Next Day Air delivers in one business day excluding weekends and holidays.  

Please contact us at info@charmco.com if you would like to confirm your gift order will arrive by a designated date!

UPS will not ship to Post Office Boxes or APO/FPO addresses. For all APO/FPO we ship via USPS. If you bill to a PO box, please provide a street address for shipping so that your package can arrive safely.

International Shipping

Charmco ships to Canada via USPS (US Postal System to Canadian Postal Service). USPS International Priority delivers in 5-7 business days. For all other Countries to place your international order, please email us at info@charmco.com for a shipping quote. All international orders must process payment through PayPal. 

Private Clients

We love working with you to make the perfect charm bracelet or necklace! Charmco offers private appointments at our showroom in midtown Manhattan. Please call us to set up an appointment in advance at (212) 625-0054 or 1 (800) 616-6067. Or email us at info@charmco.com to inquire about appointment times. Our business hours are 10-6pm EST Monday - Fridays. (In July and August, Fridays 10-3PM.)

Gift Wrapping

All Charmco orders arrive in a signature gift box. Please personalize your gift card at checkout. All gift orders come with a brown grosgrain ribbon tied around your gift.

Special Order

All special order or custom order items are noted on the description section of the product detail pages.  These orders can take up to 3-5 additional business days. Please contact us with any questions concerning these items. Special orders are non refundable.

Engraving

If you are ordering an engraved item, please expect to add anywhere from 1-3 business days to the order. All engaved orders are non refundable. Please check engraving options to select the best style for you. Engraving is an art and as such some charms may be engraved in a slightly different manner than you note; we strive to keep our engraving clean, balanced and beautiful and take great pride in our final product.

Soldering

If you are ordering a charm or charms to be soldered, please expect to add 1-2 business days to the order. Soldering is simply the process of closing the "jump ring" or dangling ring on the charm. We offer this option for people to attach charm to a bracelet they buy from us or to make sure their new charm will be secure to wear on a chain. If you plan to attach your new charm to a charm bracelet, you do not need us to solder the charm for you (smile and save $10!)

Returns & Exchanges

If for any reason you are not completely satisfied with your purchase, we accept all returns of unworn & undamaged merchandise within 14 days of receipt of your order for a full refund or exchange. Merchandise must be accompanied by original packing list or receipt. Shipping fees and soldering fees are non-refundable. Returns will be credited back in the manner of the original form of payment. Exchanges will be processed upon receipt. If your return is received after 14 days or two weeks of receipt, merchandise may be returned for store credit that is valid for one year from date of purchase.  Please note; Engraved items and Custom Ordered items are non-refundable. A 5% restocking fee will be applied to all purchases over $1000. 

We offer a free lifetime warranty on all of our charms and will repair or replace any charm which does not meet our standards at any time.

We stand behind our products and are happy to discuss any issues or concerns at any time regarding our collection.

Our charms are proudly made in the USA.

Privacy Policy and Security

This Privacy Policy governs the manner in which Charmco.com collects, uses, maintains and discloses information collected from users (each, a "User") of the http:/www.charmco.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Charmco.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Charmco.com collects and uses Users personal information for the following purposes:

To improve customer service

To process transactions

To send periodic emails

Your information helps us to more effectively respond to your customer service requests and support needs

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service

The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related products or promotions and discounts, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not ever sell, trade, or rent Users personal identification information to others.

Compliance with children's online privacy protection act

Protecting the privacy of the very young is especially important.
We do not knowingly collect any personal information from children under the age of 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.

Changes to this privacy policy

Charmco.com has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

To contact us:

If you have any questions about this Privacy Policy, please contact us at:

Charmco (212) 625-0054 or Info@charmco.com